Call: 13 2345
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my StarTrack benefits:

  • The fast, simple and convenient way to manage your freight
  • Simple to use and easy to navigate
  • A one-stop-shop for all things StarTrack
  • The StarTrack online freight solutions all possess simple, consistent and intuitive user interfaces

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Customer Service

13 2345

If you need help regarding a specific consignment, or have a query about a particular StarTrack product or service, call StarTrack Customer Service on 13 2345 anytime from 8.00am to 6:00pm weekdays.

Courier

13 13 20

To set up a StarTrack Courier account or to book a pick-up.

Next Flight

131 NXF (131 693)

To set up a StarTrack Next Flight account or to book a pick-up.

IT Service Desk

1800 028 361

If you require technical assistance on matters relating to the my StarTrack web portal, Despatcher, or eServices, you can contact the StarTrack IT Service Desk on 1800 028 361 anytime from 8:00am to 6:00pm weekdays (excluding National and NSW Public Holidays).

Online Service Desk: click here when instructed by the Service Desk Team.

Media Enquiries

13 2345

For all media enquiries please contact the StarTrack Contact Centre on 13 2345.

Complaint, Compliment, Suggestion

Contact form

13 2345

At StarTrack our aim is to provide our customers with the highest standard of service. We value your feedback and utilise each opportunity to help improve our service to you.

We provide our customers with an effective feedback (includes Complaints, Compliments and Suggestions) resolution process and endeavour to resolve all feadback quickly and fairly. To lodge your feedback please complete the 'Contact form', email or call us.

Access our Customer Charter in the following link