Call: 13 2345
Login

my StarTrack benefits:

  • The fast, simple and convenient way to manage your freight
  • Simple to use and easy to navigate
  • A one-stop-shop for all things StarTrack
  • The StarTrack online freight solutions all possess simple, consistent and intuitive user interfaces

Log in to my StarTrack

Username

Password

Forgot password?

About Us

News

Customers advised that www.startrack.com.au will be unavailable

24 August 2016

 

Dear Customer,

 

Please be advised that www.startrack.com.au will be unavailable from 3rd September 2016, 03:00pm to 5th September 2016, 04:00am. This period of downtime will be scheduled for necessary upgrades of the systems which supports www.startrack.com.au.

 

We apologise for the inconvenience that this may cause. Please contact StarTrack Contact Centre on 13 2345, should you have any tracking and POD related enquiries.

 

 

Traffic accident on the Hume Highway causes some delivery delays

22 July 2016

 

We regretfully advise customers sending freight via road Express to Melbourne from Sydney to expect some delivery delays following a traffic accident at Tumblong, New South Wales, on the Hume Highway.

 

While the highway has since been cleared, there is a significant backlog of freight which will be scanned and prioritised for delivery as quickly as possible.

 

We are engaging additional delivery drivers and will undertake Saturday deliveries to residential and retail addresses and we expect all deliveries will be completed by Monday.

 

We apologise to customers for any inconvenience caused and thank them for their patience.

 

For up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345. 

 

Floods update - TAS and NSW - service resumed

14 June 2016

 

We are pleased to confirm that, following severe flooding last week, services in Tasmania and Sydney have returned to normal. We thank our customers for their patience. 

 

For the most up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 23 45. 

 

Floods update - TAS and NSW

9 June 2016

 

Floods in Launceston are continuing to disrupt our service today with some areas in the region inaccessible to delivery vehicles. Meanwhile, access to almost all flood-affected areas in and around Sydney has been restored but there are still some road closures impacting our service. 

 

Any freight that cannot be delivered today will be prioritised for delivery as soon as it is safe to do so.

 

For the most up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345. We apologise for any inconvenience.

Floods update - TAS and NSW

7 June 2016

 

Floods in Launceston are disrupting our service today with some areas in the region inaccessible to delivery vehicles. Meanwhile, access to almost all flood-affected areas in Sydney has been restored today but there are still some road closures impacting our service around Wollongong and Nowra south of Sydney.

 

Any freight that cannot be delivered today will be prioritised for delivery as soon as it is safe to do so.

 

For the most up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345. We apologise for any inconvenience.

 

Storms across the east-coast cause minor service interruptions in Sydney

6 June 2016

 

Recent storms may result in some service disruptions, with flooding and other damage in some Sydney suburbs causing major safety concerns and impacting road access.

 

Service in affected areas will return to normal as soon as it is safe to do so, but until then we thank customers for their patience.

 

All freight will be scanned as soon as possible so for the most up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345. We apologise for any inconvenience.

 

UPDATE WA train derailment - Perth deliveries completed

3 May 2016

 

We are pleased to confirm that we have completed all Perth deliveries delayed by the recent trail derailment in Rawlinna, east of Kalgoorlie.

 

We thank our customers for their patience

 

 

UPDATE WA train derailment - Perth deliveries to resume as line becomes operational  

26 April 2016

 

The rail line affected by last week’s train derailment Rawlinna, east of Kalgoorlie, in Western Australia is operational again. We are working to complete all Perth deliveries that were delayed by the derailment as a priority.

 

We apologise for any inconvenience caused and thank customers for their patience during this time. 

 

UPDATE WA train derailment delays freight to 

Friday 22 April 2016

 

A train derailment near Rawlinna, east of Kalgoorlie, in Western Australia has caused some delivery delays for StarTrack Express freight in Perth.

 

While we are minimising the impact on our customers through the use of alternate line-haul services, unfortunately, some freight bound for Perth from the east-coast will be slightly delayed due to the derailment.

 

The train operator has advised the line is expected to be operational on Monday 25 April, at which time we will resume regular services.

 

We apologise to customers for any inconvenience and assure them we are working to complete all deliveries as soon as we can.

 

 

WA train derailment delays freight to Perth

Thursday 21 April 2016
 

A train derailment near Rawlinna, east of Kalgoorlie, in Western Australia will result in some delivery delays for StarTrack Express freight in Perth.

 

We are working to understand the full extent of the derailment and its impact on our service, and we will update customers via our website with additional details as they become available.

 

At this stage we can confirm that

·       there will be no impact to east-bound freight leaving Perth

·       west-bound items due to arrive in Perth Friday, 22 April will be delayed.

 

We are working to transfer as much impacted freight as possible to additional road line haul services using internal and external resources to minimise any impact on customers.

 

We apologise to customers for any inconvenience and assure them that we will work to complete all deliveries as soon as we can.

 

Overnight aircraft issues may result in some delivery delays today

Wednesday 30 March 2016
 

We regretfully advise customers to expect some minor delivery delays today after unserviceable aircraft issues impacted our air freight operations overnight and resulted in some flow-on service impacts.

 

We apologise to customers for any inconvenience and assure them that we are working hard to complete customer deliveries as quickly as possible today. All consignments will be scanned today and those that cannot be delivered today will be prioritised for delivery tomorrow.

 

For up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345. We apologise for any inconvenience caused.

 

StarTrack delivers for Christmas

Thursday 28 January 2016

 

A big thank you to all of our customers for choosing to partner with us over the busy Christmas trading period – we hope it was a successful one for you and your customers.
 
Towards the end of last year, many of our customers and our people faced difficult operating conditions such as flooding, bushfires, road closures and the WA train derailment.  In spite of these conditions, our Air and Road networks performed extremely well throughout the peak period, with the vast majority of items delivered safely and on-time due to the increased capacity and flexibility we put in place ahead of Christmas. 
 
Our busiest day was Monday 21 December. Parcel volumes peaked in the week leading up to Christmas when we were delivering more than a million parcels a day.  
 
Last Christmas saw more Australians choose the most convenient parcel delivery and collection solutions to suit their busy lifestyles. In fact, compared to December 2014, we saw a 35% increase in collections from our 24/7 Parcel Lockers and a 70% increase in customers using our in-flight parcel redirection services. 
 
We also had a significant increase in our same-day courier service as more people chose StarTrack Courier to ensure their important items were delivered in time for Christmas. In December alone, visits to our newly mobile-optimised myCourier website more than doubled from November to December. 
 
Once again, thank you to all our customers for entrusting us to deliver on your customer service commitments and we wish you a safe and prosperous 2016.
 

StarTrack is working to recover freight impacted by aircraft issues overnight in Sydney

Thursday 28 January 2016

 

Several flights out of Sydney last night were delayed due to aircraft issues.  Customers sending freight from Sydney to Melbourne, Brisbane, Adelaide and Perth are advised to expect some delivery delays today.

We are working hard to complete customer deliveries as quickly as possible. Any freight that could not be processed last night has been prioritised this morning. All consignments will be scanned and those that cannot be delivered today will be prioritised for delivery tomorrow.

For up to date information on your consignment, please visit our online Track and Trace system or call our Customer Contact Centre on 13 2345. We apologise for any inconvenience caused.

 

StarTrack Contact Centre - system outage 

Wednesday 13 January 2016, 6:30pm

 

The StarTrack Contact Centre is currently experiencing a technical issue caused by a power outage in the local area, which means that our customer service number 13 2345 is currently unavailable, and customers are unable to contact our customer service consultants via email.
 
Customers who wish to track their freight can still do so by using our online Track and Trace system on the StarTrack website.
 
We are currently working to resolve the issue as quickly as possible. 
 
UPDATE:  This issue was resolved at 8pm, Wednesday 13 January.  StarTrack apologises to all customers for any inconvenience caused and we thank you for your patience.
 

Impacts to delivery services in south Western Australia due to bushfires 

Friday 8 January 2016

 

Major bushfires in the Peel region of Western Australia are currently impacting delivery services in the area. 
 
Due to unsafe conditions and road closures, customers are advised to expect delays for delivery in the Shire of Harvey, Waroona and surrounding areas, including Preston Beach. 
 
All freight will be scanned as soon as possible so for the most up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345. We apologise for any inconvenience.
 

Delivery services in parts of the Hunter Valley region to resume

Thursday 7 January 2016

 

We are pleased to advise customers that StarTrack will resume air and road delivery services to some parts of the Hunter Valley region today, following the heavy rain and resulting road closures in the area. 
 
The improved weather conditions will allow us to resume services  today in the Carrington, Sandgate, Jewells, Gateshead, Wickham, Broadmeadow, Dungog region and outlying areas in Nelsons Bay and parts of Newcastle City. 
 
Air delivery services have also resumed, but customers should anticipate some delays due to flow-on impacts and flood warnings still in place.
 
Services in the Raymond Terrace and Dungog area may still experience some delays as they recover from flooding.  
 
All freight will be scanned as soon as possible so for the most up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345. We apologise for any inconvenience.
 

Impacts to delivery services in the Hunter Valley region due to flooding 

Wednesday 6 January 2016

 

Due to severe wind, rain and flooding in most areas of Newcastle, unfortunately we will be unable to make a number of deliveries assigned for today.

 
Customers are advised to expect delays for deliveries to Carrington, Sandgate, Jewells, Gateshead , Wickham, Broadmeadow, Dungog and outlying areas in Nelsons Bay and parts of Newcastle City.
 
Air deliveries at this stage will also be limited.
 
All freight will be scanned as soon as possible so for the most up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345. We apologise for any inconvenience.

 

WA train line reopens

Friday 18 December 2015

 

The rail line connecting Perth to the eastern states reopened last week, following a derailment in WA on 4 December, and all backlogged Express freight has now been cleared.

 

We transferred as much freight as possible to air and alternative road services, utilising resources from outside and from within our network to make sure our customers receive their items in time for Christmas.

 

We apologise for any inconvenience while that work was under way.

 

 

Sydney FC fans get snap-happy in StarTrack sky blue Santa hats

 

Tuesday 8 December 2015

 

As the major sponsor of Sydney FC, we hosted two StarTrack Photo Booths at last week's A-League match between Sydney FC and the Newcastle Jets at Allianz Stadium on Friday 4 December.

The activity saw Sydney FC fans band together with friends and family, donate a gold coin in exchange for a sky blue StarTrack Santa hat, and get snapped - with all proceeds from Santa hat sales going towards Our Neighbourhood Trust.
 
The StarTrack Santa hats proved a hit with $5,426 raised to support disadvantaged neighbourhoods across Australia.
 
Thank you to Sydney FC and their fans for their wonderful generosity.
 

 

 

WA train derailment delays freight to Perth

 

Monday, 7 December 2015

 

A train derailment in Western Australia has resulted in rail services from Sydney being unable to reach Perth.  Freight shipped to Perth from Sydney and Melbourne from Tuesday
1 December is impacted.

 

We have worked hard over the weekend to transfer as much impacted freight as possible to additional road line haul services using internal and external resources. This work will continue this week as we explore all opportunities to minimise the impact for customers. 

 

At this stage we are advised that rail services will resume on Thursday10 December.

 

All freight we retrieve is being scanned so for the most up to date information on your consignment, please visit our online Track and Trace system or call our Customer Contact Centre on 13 2345.

 

We apologise for any inconvenience.

 

Sydney Airport closure last night results in some Premium delays 

Wednesday, 2 December 2015

 

High winds in Sydney resulted in the closure of Sydney Airport for six hours last night which, unfortunately, will result in delays to some Premium freight delivery today. The most significant impact is on consignments to Brisbane, Adelaide and Melbourne, and onwards destinations such as the Gold Coast and regional areas.  There were also some consignments into Sydney impacted.

 

We are doing everything possible to recover the situation today, with additional resources being deployed and drivers performing second delivery runs where possible. Any items not delivered today will be prioritised for delivery tomorrow.

 

All freight will be scanned as soon as possible so for the most up to date information on your consignment, please visit our online Track and Trace system or call our Customer Contact Centre on 13 2345. We apologise for any inconvenience.

 

South Australia bushfires delay rail freight into Perth

Friday, 27 November

 

The bushfires north of Adelaide have delayed freight consigned to Perth from Melbourne by rail. Unfortunately, this means we will not be able to make a number of deliveries assigned for today. Any items that cannot be delivered today will be prioritised for delivery next Monday.   

All freight will be scanned as soon as possible so for the most up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345. We apologise for any inconvenience.

 

Delays expected to some StarTrack Express freight out of Melbourne

Tuesday, 24 November

 

A mechanical fault in our major Melbourne sorting facility yesterday resulted in some freight not arriving in destination states for delivery today.  The fault has been rectified and we have a full recovery plan in place. We will be working hard over extended hours and deploying additional resources to recover the situation as quickly as possible today and tomorrow.

 

All freight will be scanned today so, for the most up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345.

 

We apologise for any inconvenience.

 

Premium freight delays expected today 

Thursday, 19 November

 

Additional resources deployed overnight and today are helping us minimise delivery delays caused by a power outage and airline operational issues yesterday.

 

Regrettably, deliveries of some Premium freight assigned for delivery today into areas of Sydney, Adelaide, Perth, Brisbane and Melbourne, including transfer connections to our regional network areas, will be delayed due to late arrival into our depots.

 

A power outage in the Greenacre area of NSW and interruptions to back-up power meant outbound items at our Sydney Premium sorting facility had to be manually inducted and sorted for a number of hours. This was compounded by airline operational issues within the network that resulted in some flight delays and cancellations. 

 

The power outage also impacted some StarTrack Courier operations, which are now back on-track.

 

All Premium consignments will be scanned today and anything that cannot be delivered today will be prioritised for delivery tomorrow.

 

For the most up to date information on your consignment, please visit our online Track and Trace system (on the StarTrack.com.au homepage) or call our Customer Contact Centre on 13 2345.

 

We apologise for any inconvenience caused.

 

Delays to some Melbourne-Perth (rail) freight

Thursday, 29 October
 
 
Operational issues with our rail service provider have resulted in a number of consignments having missed yesterday's Melbourne-Perth train. 
 
We have made alternative arrangements that will enable the vast majority of affected freight to still be delivered on time however, some items due for delivery in Perth on Friday will now be delivered on Monday. 
 
We are working with our provider to overcome the operational issues, which are predominantly associated with a rail terminal redevelopment.
 
Please visit our online Track and Trace system for up-to-date consignment information or call our call our customer contact centre on 13 2345. We apologise for any inconvenience caused.
 
 
 

StarTrack and Australia Post partner with Temando to solve the challenges of shipping in commerce

Tuesday, 27 October
 
 
Australian retailers are set to benefit from an intelligent shipping platform and easy access to Australia Post and StarTrack’s premium services through our new partnership with leading shipping and fulfilment software platform,Temando. 
 
Read our partner media release for more information.
 
 

Safety inspections in Sydney result in some delivery delays

Friday, 23 October
 
 
At StarTrack we value nothing more highly than safety and we worked co-operatively this morning when Roads and Maritime Services and NSW Police inspected a large number of our heavy vehicles in Sydney as part of their industry-wide road safety campaign.
 
Inevitably, this delayed a number of deliveries and was compounded by a mechanical issue delaying one vehicle travelling from Brisbane to Sydney. Contingency plans recovered much of the situation today and we will make as many deliveries to retail centres as possible tomorrow. We expect to clear any residual backlog on Monday.
 
Please visit our online Track and Trace system for up-to-date consignment information or call our call our customer contact centre on 13 2345.
 
We apologise for any inconvenience caused.
 

StarTrack Courier delivers on its commitment to small business customers

Monday, 19 October
 
 
For the second year in a row, Australia Post’s StarTrack Courier has edged past DHL Express in providing overall customer satisfaction, according to a recent survey by consumer research and ratings company Canstar Blue.
 
The survey of more than 400 small business owners who have used a courier service, found speed of delivery to be the greatest driver of customer satisfaction, closely followed by complaints handling. 
 
“Both companies scored favourably across the board, but business customers think Australia Post’s StarTrack Courier goes that extra mile in delivering a speedy and reliable service,” said Mrs Doyle, Head of Canstar Blue. “So congratulations to StarTrack Courier and Australia Post for meeting the demands of its small business customers.”
 
Adrian Dunlop, Head of Product – Premium, Next Flight & Courier, accepted the award on behalf of Australia Post.
 
“StarTrack – a business of Australia Post – is proud to accept this award as recognition of our commitment to delivering for our customers. Our StarTrack Courier service combines the logistics and service expertise of Australia Post with the renowned network reach of StarTrack for same day deliveries, and complements our unrivalled national last mile delivery network,” Mr Dunlop said.
 
 

Late train into Perth impacting operations today

Friday, 9 October
 
 
A late train into Perth today has resulted in significant delivery delays for customers and will impact our operations.
 
Customers sending freight from Sydney and Melbourne may experience delivery delays today. 
 
We are working hard to process customer deliveries as quickly as possible. Any freight that cannot be processed today will be scanned and prioritised for delivery on Monday.
 
We sincerely apologise for any inconvenience this may cause you and your customers.
 

Local conditions at Sydney airport impact air-freight operations

Friday, 25 September
 
 
Local conditions at Sydney airport last night resulted in delays and cancellations to flights out of Sydney airport, which have impacted our operations.
 
Customers sending freight from Sydney to Melbourne or Perth may experience delivery delays today.
 
We are working hard to complete customer deliveries as quickly as possible today. Any freight that could not be processed last night has been prioritised this morning. All consignments will be scanned today and those that cannot be delivered today will be prioritised for delivery on Monday.
 
We sincerely apologise for any inconvenience this may cause you and your customers.
 
 
 

Road closure on Great Northern Highway, Western Australia

Thursday, 17 September
 
 
A serious incident on the Great Northern Highway north of Derby in Western Australia is having an impact on operations in Perth today. A tanker carrying a large amount of oil has rolled and is on fire, causing the road to be closed off to all traffic.
 
Freight bound for Darwin, travelling out of Perth, will be held up until the road reopens. We expect operations to be recovered within 24-48 hours.
 
Thank you for your patience and we apologise for any inconvenience.
 
 
 

Snow in Tasmania

Monday, 3 August
 
 
Snow and consequent road closures are having some impact on StarTrack operations in Tasmania today. Deliveries and pick-ups in the Kingston area of Hobart and the Meander Valley out of Launceston are affected. We apologise for any inconvenience and will do all we can to recover the operation as quickly as possible.
 
 
 

Updating our postcodes and suburbs

Friday, 24 July
 
 
As part of our commitment to continually improving service for our customers, on Saturday 25 July we will be updating the postcodes and suburbs that are currently listed on our website and myStarTrack Online. 
 
Part of this upgrade will involve removing locations that are no longer current and are not published by Australia Post.
 
In rare cases, a location that you are familiar with may no longer be available for selection in drop-down menus and fields. In these instances, we recommend checking for the equivalent, official location at auspost.com.au/postcode 
 
This upgrade will improve the results we provide you – both from our website and myStarTrack Online when estimating charges, calculating transit times, creating consignments and scheduling pick-ups. 
 
If you have any questions, please call our Contact Centre on 13 23 45.
 
 
 

Operations back to normal following last week's severe weather in NSW

Monday, 20 July
 
 
We’re pleased to advise that weather conditions have improved across NSW and we have been able to resume normal pick-up and delivery operations.
 
Please call our customer contact centre on 13 2345 if you have any other issues.
 
Thank you for your patience and understanding.
 
 

Snow and ice across NSW affecting deliveries today

Friday, 17 July
 
 
Snow and ice on roads in various areas across NSW are forcing road closures and much slower speeds this morning resulting in delivery delays across the network.
 
Areas affected most severely are:
 
Melbourne – Sydney: Hume Highway around Yass, Goulburn, Berrima, Mittagong
Sydney – Western NSW: Great Western Highway over Blue Mountains
New England: New England Highway between Uralla and Bendemeer
Sydney – Brisbane: Pacific Highway delaying services between NSW and QLD
 
Overnight linehaul runs have been severely delayed which will impact local deliveries today. We will clear the backlog as quickly as we can as conditions improve.
 
 

Hot competition for first-ever StarTrack ORIAS People's Choice Award

Wednesday, 17 June
 
 
Voting in the first-ever StarTrack Online Retail Industry Awards (ORIAS) People’s Choice Award has closed with six finalists in the running to be crowned Australia’s favourite online store.
 
Tens of thousands of votes were cast by enthusiastic online shoppers across the nation between 15 April and 1 June and, from the hundreds of online retailers who were nominated, we’re pleased to reveal the top vote-getters now in the running to win: 
 
PC Case Gear – one of Australia’s most popular and highly regarded computer stores. 
 
Beserk – bringing in the best labels for alternative clothing from around the world.
 
Naked Wines – cuts out all the added costs to give customers the best possible wine prices.
 
Catch of the Day – offering customers the lowest prices with new deals on a range of goods every day.
 
Ozsale – making designer fashion affordable.
 
Store DJ – providing customers with music technology, audio and lighting products to DJs, musicians, nightclubs and bars.
 
StarTrack’s General Manager Marketing, Customer Experience and Business Development, Theo Triantafillides said, “As the leading provider of delivery services for online retailers, StarTrack is proud to sponsor the ORIAS. We’re excited to see such a diverse group of People’s Choice Award finalists coming from different industry groups including fashion, wine and technology.
 
At StarTrack and Australia Post, we’re passionate about delivering great customer service and creating leading eCommerce logistics and supply chain solutions for our customers and the community. It’s clear Australians have wholeheartedly embraced online shopping and I’d like to thank the thousands of shoppers who voted for their favourite online store,” said Mr Triantafillides.
 
The People’s Choice Award winner will be revealed at the StarTrack ORIAS 2015 awards night on 23 July in Sydney. The winner will be announced here or, to find out more, visit startrack.com.au/peopleschoice
 
 

StarTrack operation normal after Queensland floods

Monday, 4 May
 
We are pleased to advise that StarTrack is able to operate normally today, following the floods experienced in south-east Queensland over the weekend. We expect pick-ups and deliveries to take place as scheduled.  
 
Should you experience any issues, please call our customer contact centre on 13 2345.
 
 

StarTrack service recovering following severe weather in NSW

Thursday, 23 April
 
The StarTrack operation is beginning to recover with the easing of this week’s severe weather in NSW.
 
There have been fewer disruptions in the air network and roads that have been closed over the last two days are now opening up.  
 
Some areas, particularly around Newcastle and Maitland, are still inaccessible due to road closures and unsafe conditions, however we are monitoring the situation with a view to resuming normal operations as quickly as possible.
 
Please visit our online Track and Trace system (on the StarTrack.com.au homepage) for up-to-date consignment information.
 
We apologise for the inconvenience caused and assure we are doing all we can to minimise impact on you and your customers.

Severe weather in NSW affecting service

Wednesday, 22 April
 
The severe storms this week in Sydney metropolitan, Mid-North Coast, Hunter and Illawarra areas continue to hamper StarTrack operations with ongoing flight disruptions, inaccessibility in some areas and safety-related restrictions to driving some coastal routes overnight. 
 
Express Post deliveries arriving from interstate have been impacted and International parcels to affected areas may also experience delivery and collection delays. Parcels to and from the delivery points in the below locations may experience delivery and collection delays today due to road closures and unsafe conditions.
  • Central Coast (Postcodes 2250 – 2263)
  • Greater Newcastle area (Postcodes 2264 – 2310)
  • Hunter area (Postcodes 2311 – 2339)
  • Dungog (Postcode 2420)
  • Taree (Postcode 2430)
  • Sydney metro area
 
We are working to resume normal operations and are making good progress. We expect to clear backlogs over the coming days, assuming the weather improves as forecast. Please visit our online Track and Trace system (on the StarTrack.com.au homepage) for up-to-date consignment information.
 
We apologise for the inconvenience caused and assure you we are doing everything possible to recover the situation, clear backlogged freight and minimise impact on you and your customers.
 

Update on runway maintenance works at Launceston Airport

Monday, 30 March
 
Further to advice previously issued on 11 February (see below news item: "Runway maintenance works at Launceston Airport will delay interstate StarTrack Premium delivery in some areas of north Tasmania") please note that, as Launceston Airport runway works were not completed by the scheduled date of 29 March, StarTrack cannot guarantee next day business delivery until after the Easter long weekend.
 
We apologise for any inconvenience caused. If you would like further information about the maintenance works, please contact Launceston Airport.
 

Safety inspections in Sydney may impact some deliveries

Friday, 13 March
 
Nothing is more important to us than the safety of our people and all road users and we always work collaboratively with regulatory authorities to make sure we comply with all legislative requirements and operate to the highest safety standards.
 
Today we have been co-operating with Roads and Maritime Services and Police who are conducting a random inspection of all vehicles at our facility in Minchinbury. 
 
This inspection may impact the delivery of some of our customers’ goods in the Sydney area, however we are making every endeavour to complete our deliveries today as scheduled.
 
We apologise to our customers for the inconvenience and we will schedule additional deliveries this weekend, if required.
 
Please note, our Premium (Air) deliveries are not impacted by this morning’s inspection.
 

Customers in cyclone affected areas in Queensland still advised to expect delivery delays

Wednesday, 25 Feburary

 

Customers are advised they can still expect some delivery issues following Tropical Cyclone Marcia, which restricted access to affected areas last Friday and over the weekend.

 

Our Rockhampton branch has re-opened and our Gladstone agents are operational. We are currently clearing backlogged freight and expect to have recovered everything by early next week.

 

For further information please call our customer contact centre on 13 2345.  We apologise for any inconvenience.

 

Delivery delays in Queensland and northern New South Wales

Friday, 20 Feburary

 

Customers in cyclone affected areas in Queensland advised to expect delivery delays
 

Customers in cyclone-affected towns can expect delivery days due to tropical Cyclone Marcia.
 

Affected areas include the Gladstone region, Rockhampton, Mackay, Emerald, Bundaberg and Hervey Bay area. This is due to flights to and from these areas being suspended until further notice in preparation for tropical cyclone Marcia.
 

Our Rockhampton branch and Gladstone agents are currently closed.
 

We are closely monitoring the situation and will resume normal services as soon as it is safe to do so.
 

For further information please call our customer contact centre on 13 2345.
 

Delivery delays due to severe weather events in northern NSW

Friday, 20 Feburary

 

Customers are advised to expect delivery days due to severe weather events in northern New South Wales and Tugun on the Queensland border.
 

Affected areas include:

  • Murwillumbah
  • Tweed heads region
  • Tugun, Queensland

 

We are closely monitoring the situation and will resume normal services as soon as it is safe to do so.
 

For further information please call our customer contact centre on 13 2345.
 

Runway maintenance works at Launceston Airport will delay interstate StarTrack Premium delivery in some areas of north Tasmania

Wednesday, 11 Feburary

 

Maintenance works at Launceston airport will be undertaken from 13 February to 29 March – more information is available on Launceston airport’s website at http://www.launcestonairport.com.au/runway-overlay-project-overview.
 

This work will delay arrival of StarTrack Premium items from the mainland, causing a flow-on impact to some customer delivery times. For StarTrack Premium items, delivery to Devonport, Burnie, and the north-west coast will take two business days.
 

We apologise for any inconvenience caused. If you would like to know more about the maintenance works please contact Launceston airport.
 

 

Bushfire impacts on SA parcel services

Monday, 5 January

 

Due to the bushfires in South Australia,  we are unable to access a number of areas, which is having an effect on our network and causing some delays for customers. The suburbs in the Adelaide Hills region include:
 

One Tree Hill, Kersbrook, Williamstown, Flaxmans Valley, Forreston, Birdwood, Mount Pleasant, Mount Torrens, Gumeracha


All freight will be scanned and held at local depots, until it is safe to resume regular services.
 

We are working closely with local authorities to monitor and assess the situation.
 

We sincerely apologise for any inconvenience this may cause you and your customers.
 

 For up-to-date consignment information, use our Track & Trace application on the homepage or call 13 2345.
 

 For weather warnings, please visit www.bom.gov.au

 

Update: service disruptions in Sydney CBD

Tuesday, 16 December

 

Australia Post and StarTrack are working hard to complete customer collections and deliveries within the Sydney CBD following the incident in Martin Place, however, at this stage we cannot access the police exclusion zone.

 

We will continue to communicate with affected customers and closely monitor the situation so that we can resume normal operations as soon as possible.

 

We will continue to update our website as information becomes available and we thank customers for their understanding during this time.

 

Service disruptions in Sydney CBD

Monday, 15 December

 

Following this morning’s incident at Martin Place, Australia Post and StarTrack have suspended customer collections and deliveries within the Sydney CBD (postcode 2000).

 

We are contacting affected customers and closely monitoring the situation so that we can resume services as soon as it is safe to do so.

 

Star Track Courier, StarTrack Premium, and StarTrack Express deliveries and collections around the Sydney CBD (postcode 2000) have been suspended until further notice. 

 

We will update our website as information becomes available.

 

Inclement weather impacts freight services in Sydney

Friday, 12 December 

 

Due to extreme weather in Sydney and NSW overnight, there have been significant delays and cancellations to flights in and out of Sydney airport, which has had a flow on affect to our network.

Customers sending freight from Sydney may experience delivery delays today as a result.

 

We are working hard to complete customer deliveries as quickly as possible today. Any freight that could not be processed last night has been prioritised this morning.

 

We sincerely apologise for any inconvenience this may cause you and your customers.

 

For up-to-date consignment information, use our Track & Trace application on the homepage or call 13 2345.

 

For weather warnings, please visit www.bom.gov.au

 

December Service Update 

Wednesday, 10 December 

 
Season’s Greetings 
 
This is a vital trading period for our customers and we’re doing all we can to support you in the lead up to Christmas.
 
During this busy time, we strongly advise you to book and send your goods as early as possible.  And, if you have any urgent requirements, we recommend our premium 24/7 same day services. 
 
Please use Track&Trace capability for up-to-date consignment information.  
 
Operating times over Christmas
 
StarTrack will operate throughout the Christmas and New Year period, closing only on the public holidays (December 25, 26 and January 1).
 
Our StarTrack Courier services, Standard, Express and Immediate Priority, will operate as normal but will not be available on the public holidays.  
 
Deliveries will be conducted as normal throughout this period, there will however be an earlier cut off time of 12.00 noon for casual pick-ups on 23 and 29 December. 
 
Our Next Flight service will operate 24/7 during the Christmas period, including public holidays. To book please call 131 NXF (131 693).
 
Help us to help your customers
 
In these final two weeks before Christmas, here are some simple things you can do to help ensure your freight gets there on time:
  • lodge your items on time with accurate manifest data,
  • ensure your labels are clearly printed and firmly affixed to all consignments, 
  • ensure the address details are correct and easy to read, 
  • lodge your daily collection Christmas period form to ensure pick up requests are adhered to, and
  • let us know if you have more freight to collect than previously advised so we can plan accordingly.
 
Your deliveries are our priority
 
  • To ensure we continue to meet your expectations ahead of Christmas, we have a range of extended services to support your Christmas deliveries.
  • Now as part of the Australia Post Group, we’ve increased the size of our fleet and now have more vehicles on the road delivering to your customers than any other transport company in Australia. 
  • We’re working closely with our airline partners to ensure our premium services are best-placed to get your freight to their destination in the quickest possible time.
  • We have employed additional resources to maintain our service levels during this busy time of year.
 
And, if we experience any significant delays during the next two weeks due to service disruptions or extreme weather events, we will keep you informed.
 
StarTrack wishes you a safe and happy festive season.  
 

Customers advised to expect delays due to inclement weather in Sydney

Wednesday, 15 October 
 

StarTrack customers are advised to anticipate delays due to extreme weather conditions that led to the closure of Sydney Airport overnight.

 
Contingencies have been put in place to reduce the impact to customers; however we anticipate some delays as we process the backlogged freight. All consignments will be scanned today and what cannot be delivered today will be prioritised for delivery tomorrow.
 
For freight currently in our network, customers are encouraged to use our Track and Trace application or call 13 2345 for up-to-date consignment information.
 
We apologise for any inconvenience caused.
 
 

Melbourne shipping terminal closed

Tuesday, 20 May 

 

Following a serious incident this afternoon the Melbourne shipping terminal has been temporarily closed. StarTrack advises customers that this will delay some deliveries to and from Tasmania.
 
StarTrack apologises for any inconvenience caused. For further information please contact your Account Manager or our Customer Contact Centre on 13 2345. 

Rail Service Disruption - Tarcoola Derailment *update*

Wednesday, 16 April 
 
The Australian Rail Track Corporation has advised that the main rail line from Adelaide to Perth will reopen tomorrow. 
 
StarTrack is working closely with the service providers and rail authorities to provide our customers with an estimated time of arrival. We can confirm the following: 
 
The westbound freight that has been held in Broken Hill for the last few days is expected to arrive in Perth between Saturday and Sunday. Priority unloading has been arranged and freight will be transported by the rail provider into our depot in Perth
 
The eastbound freight heading to Adelaide, Melbourne and Sydney is expected to arrive between Saturday and Tuesday. 
 
During this period, StarTrack cannot commit to agreed transit times for Express freight bound for WA, and bound for SA, NSW and VIC. For any time critical and urgent consignments we recommend customers take advantage of the Next Flight Service. To make a Next Flight booking, please contact our dedicated Next Flight Team on 131 NXF (131 693). 
 
StarTrack has made special arrangements with rail providers over the Easter period to ensure we clear the backlog of freight as a priority. Please contact our Customer Contact Centre on 13 2345 for assistance with any bookings required during the break. 
 
 

Rail Service Disruption - Tarcoola Derailment 

Tuesday, 15 April 

 

As you may be aware, there has been a train derailment near Tarcoola, South Australia. We have been advised by authorities that the East-West rail line is not expected to reopen until Friday, 18 April. 

 
This incident has impacted rail services from Sydney to Perth, Melbourne to Perth and Adelaide to Perth.  
 
Although we are unable to access freight already in transit, contingency plans have been put in place to move some of the freight via road transport as soon as we can access the area.  
 
However, this incident means there will be a significant backlog of freight, particularly into Perth, which will be given priority when the line opens up. In addition to the incident, please be aware of the upcoming Easter public holidays that may also affect delivery times. 
 
For further information please contact your Account Manager or our Customer Contact Centre on 13 2345. We apologise for any inconvenience caused.
 

Freight services resume as conditions improve in far north Queensland

Tuesday, 15 April 
 
Weather conditions throughout north Queensland have improved and services are expected to return to normal, with the exception of Ingham, which remains inaccessible. 
 
The Bruce Highway reopened this morning, allowing vehicles to depart Brisbane and head north. Regular delivery services will resume as soon as possible in Cairns and surrounding regions and we ask for customers for their patience as we work to deliver any items that are delayed as a result of the flooding and road closures. 
 
For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.
 

Floods in far north Queensland affects freight services 

Monday, 14 April  9:00am


StarTrack wishes to provide the following update on the floods in far north Queensland. A number of major towns have been affected, delaying freight services. An update on the affected areas is outlined below.


Freight into Cairns has been delayed due to the closure of roads between Townsville and Ingham. Authorities have indicated that the roads will reopen later today.


The Ingham region remains closed to road traffic and as a result there will be no service in the area until roads reopen.  


Delivery and pick-up services in Cairns have resumed.


There will be some minor delays in Townsville this morning due to the late arrival of freight from Cairns as we work through the backlogged freight.


There will be some delays in the Ayr, Bowen and Proserpine regions due to road closures between Mackay and Proserpine. These roads have reopened so we will attempt to deliver as much as we can this afternoon.


For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.

 

Tropical Cyclone Ita update: Cairns depot closure 

Friday, 11 April  3:30pm 
 
StarTrack wishes to advise customers that due to heavy rain and road closures in Cairns, we have closed the Cairns depot at 1:00pm today. 
 
All deliveries have been completed this morning with the exception of the late arriving air freight, which will be held at the depot until services resume. 
 
Authorities have advised businesses in and around Cairns to close as a precaution. 
 
The next update will be provided on the StarTrack website on Monday morning. 
 
For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.
 

Tropical Cyclone Ita update

 
Friday, 11 April 11:20am
 
StarTrack wishes to advise customers that, at this stage, services in far North Queensland have not been affected by Tropical Cyclone Ita. 
 
Authorities continue to advise us on weather conditions in the area. We will update you on the website as more information becomes available.
 
For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.
 

Book your next pick-up or arrange redelivery online

Monday, 9 December 2013

 

Two exciting new functions offering more choice and convenience for booking and receiving consignments are now available on the StarTrack website.

 

With the launch of our booking form for ad-hoc pick-ups, StarTrack customers can save time by booking online. To get started, all you need is an active account number or a valid connote number.

 

In addition, receivers of Express consignments who find a card in their letterbox, advising of an attempted StarTrack delivery, can log on and complete our ‘Sorry we missed you’ form. This gives receivers the opportunity to select from the following delivery or pick-up options:

 

  • Redelivery on a particular day (with or without authority to leave)
  • Redirection to another address, or
  • Collection from a depot.

 

Being an online service, receivers can lock in the option that suits them best at any time of day or night, which helps us get parcels into their hands sooner.

 

Our Premium service includes post office delivery if a receiver is not home, which means they can collect parcels from their local post office - a convenient and secure option for parcels without authority to leave.

 

Both of these new functions can be accessed via the homepage, just below the Track & Trace application and Transit Calculator.

 

Follow the links below to check out the new forms now:

 

Click here to book a pick-up.
Click here to organise redelivery, redirection or collection from a depot.

 

Our Contact Centre is also available to take pick-up bookings or organise redeliveries or redirections. Call 13 2345 from Monday – Friday between 8am – 6pm.

 

Sydney FC get growing for Movember

Monday, 18 November 2013

 

This Movember, StarTrack is proud to get behind Sydney FC and their efforts to raise vital funds for prostate and testicular cancer and mental health, including the club’s charity partner beyondblue.

 

Sydney FC is extending its rivalry with Melbourne Victory to the fundraising arena to see which club can raise the most for men’s mental health this Movember. 

 

Both teams have selected players to grow and groom their mo's. Follow Sydney FC’s efforts here: https://aleaguebeyondbluecup.everydayhero.com/au/teamsydneyfc

 

Mo-growers Australia-wide have the chance to win FREE tickets to the Sydney FC v Wellington Phoenix match on Saturday, 23 November and will be seated in the dedicated Movember Bay. Simply be one of the first 200 people to send your Mo Space to info@sydneyfc.com.

 

Next Flight soars – our same day delivery service is being upgraded

Wednesday, 6 November 2013

 

We are pleased to announce a number of improvements to Next Flight, our same day delivery service.

 

In November, the system will be upgraded to provide a more efficient and convenient booking service and better tracking.

 

The upgrade introduces electronic consignment notes, with connotes in PDF format sent immediately to the email address provided for each booking.

 

Customers are encouraged to keep their manual connotes stored in a safe place as these can be used as a back-up option if you do not have a printer available.

 

The new system will also provide:

  • A single consignment identification number to track your freight, rather than an SNR number and a connote number.
  • Greater visibility with real-time tracking information available through our Track and Trace application on the homepage.
  • Access to electronic copies of signed PODs for metropolitan locations via Track and Trace.


These technology enhancements are aimed at further improving our market-leading Next Flight service.

 

We do not anticipate any disruption to Next Flight services during the upgrade.

 

Our dedicated Next Flight Customer Service Team is available 24 hours, seven days on 131 693 (131 NXF).

 

For more information on Next Flight, see Products & Services.

 

NSW Bushfires: Freight service update

Thursday, 24 October 2013 - 10:30am AEDST
 
 
As conditions improve in the Blue Mountains region, pick-up and delivery services are returning to normal today. 
 
 
Freight that we have not been able to deliver due to bushfires in the Blue Mountains area west of Emu Plains over the last few days will be prioritised for delivery today. 
 
 
Customers in the Southern Highlands may continue to experience delays as bushfires continue in this region. Affected areas include Yerrinbool, Balmoral, Yanderra, Pheasants Nest, Wilton,  Bargo, Buxton, Hill Top, Alpine/Aylmerton and Couridjah.
 
 
StarTrack would like to extend our sympathy to those affected by these devastating fires.
 
 
For freight currently in our network, customers are encouraged to use our Track and Trace system on the homepage or call 13 2345 for up-to-date consignment information.
 
 

NSW Bushfires: Freight service update

Wednesday, 23 October 2013 - 10:30am AEDST


Due to bushfires in NSW, the Rural Fire Service has advised the community and businesses to avoid transport into the lower Blue Mountains today. 


Very hazardous and extreme fire conditions have been forecast for today and as a result, StarTrack will not be making pick-ups or deliveries beyond Emu Plains.

 
Customers in the Southern Highlands may also experience pick-up and delivery delays as there are a number of road closures in place. More closures are expected to be put in place today. Our drivers will avoid all bushfire affected areas. 
 
The affected areas include Yerrinbool, Balmoral, Yanderra, Pheasants Nest, Wilton, Bargo, Buxton, Hill Top, Alpine/Aylmerton and Couridjah. 
 
For further information on fire warnings in affected regions, please click here.
 
For further information on road and traffic changes, please click here.
 
For freight currently in our network, customers are encouraged to use our online Track and Trace system on the homepage or call 13 2345 for up-to-date consignment information.
 
Please check back for further updates.
 

NSW Bushfires: Freight service update

Tuesday, 22 October 2013 
 
StarTrack will attempt to make freight pick-ups and deliveries in areas west of Emu Plains and the Blue Mountains today, however our drivers will be working with caution as bushfires continue in these parts of NSW.
 
Fires in the Southern Highlands may also delay pick-ups and deliveries in Yerrinbool, Balmoral, Yanderra, Pheasants Nest, Wilton, Bargo, Buxton, Hill Top, Alpine/Aylmerton and Couridjah
 
We will continue to monitor the situation and make pick-ups and deliveries where it is safe to do so.
 
For further information on fire warnings in affected regions, please click here.
 
For further information on road and traffic changes, please click here.
 
For freight currently in our network, customers are encouraged to use our online Track and Trace system on the homepage or call 13 2345 for up-to-date consignment information.
 
Please check back for further updates.
 

NSW Bushfires: Freight service update

Monday, 21 October 2013

 

Due to bushfires in NSW, all freight pick-ups and deliveries are currently suspended between Emu Plains (east of Penrith) and the Blue Mountains until further notice. This includes Kermond, Kurrajong, Bilpin, Bell and Mt Wilson areas.

 

The Darling Causeway (between Mt Victoria and Bell) and Bells Line of Road (between Lithgow and Bilpin) remain closed.

 

Services in the Southern Highlands may also be affected by bushfires. This includes Hill Top, Yerrinbool, Bargo, Yanderra, Pheasants Nest and Balmoral.

 

For further information on fire warnings in affected regions, please click here.
 
For further information on road and traffic changes, please click here.
 

For freight currently in our network, customers are encouraged to use our Track and Trace system on the homepage or call 13 2345 for up-to-date consignment information.

 

Updates will be provided here on our website as the conditions change.

 

New South Wales bushfires affects freight services  

Friday, 18 October 2013
 
Due to major bushfires in New South Wales, a number of major roads and highways were closed until midnight last night resulting in a number of delays across our network today.
 
Freight southbound from Sydney has been the most affected and we expect there to be up to a half day delay for deliveries in Melbourne. Any freight not delivered today will be on priority delivery on Monday.
 
Customers with freight into Sydney and Brisbane may also experience some delays this morning; however we are confident that all freight will be delivered today.
 
StarTrack would like to express our deepest sympathy to those families affected by these devastating fires.
 
For further information on fire warnings in affected regions, please click here.
 
For further information on road and traffic changes, please click here.
 
For freight currently in our network, customers are encouraged to use our Track and Trace system on the homepage or call 13 2345 for up-to-date consignment information.
 
As more information comes to hand we will provide these updates on our website.
 

Sydney FC Fan Day and Jersey Presentation on Saturday, 5 October

Tuesday, 1 October 2013

 

Sydney FC is hosting their annual Fan Day and Jersey Presentation at Allianz Stadium from 2-4pm on Saturday, 5 October. 

 
StarTrack is sponsoring the Petting Zoo and there will be plenty of other activities to keep the kids entertained including mini football clinics, face painting, jumping castles and opportunities to score autographs and meet the players.
 
StarTrack is proud to be sponsoring Sydney FC for the 2013/14 Hyundai A-League season.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Contact Centre phone lines back up and running: Tuesday, 1 October

Tuesday, 1 October 2013 - 12:30pm AEDST

 

Our phone lines are now back up and running and the Contact Centre is available for consignment enquiries on 13 2345.

 

We apologise for any inconvenience caused by the outage that affected all Telstra customers this morning.

 

We thank you for your patience while the issues were resolved.

 

Service Disruption: Contact Centre phone lines currently unavailable: Tuesday, 1 October

Tuesday, 1 October 2013 - 9:00am AEDST

 

We are currently experiencing technical difficulties with our telephone system with inbound and outbound calls being affected. This is due to an outage affecting all Telstra customers. We are working with our service provider to resolve the situation as soon as possible.

 

For consignment enquires, please complete the contact us enquiry form: www.startrack.com.au/contact-us/. For bookings, please ensure you provide complete pick-up address and phone number details in the 'Enquiry' text box of this form.

 

You can also track your freight using the Track and Trace application on our homepage.
 

Updates will follow as more information arises. 

StarTrack apologises for any inconvenience caused. 

 

New phone number for FreightMaster support: 1800 028 361

Thursday, 19 September 2013

 

We have a new phone number for FreightMaster support.
 
Our Help Desk telephone menu options have also recently changed, so please listen carefully when you call to ensure you are directed to the correct area.
 
Please call 1800 028 361, press 1 (StarTrack customer) and then press 4 (for queries relating to FreightMaster).
 
Our email address has not changed. You can continue to send your FreightMaster queries to fm_helpdesk@startrack.com.au.
 
You can access FreightMaster by hovering your cursor over Online Tools in the menu above and then selecting FreightMaster from the options.
 
 

Website maintenance on Saturday, 24 August

Thursday, 22 August 2013

 
Due to scheduled maintenance, a number of StarTrack website applications will be unavailable between 8:00am – 2:00pm on Saturday, 24 August.
 
During this time, the following applications will be unavailable: 
  • Track & Trace
  • Transit Time Calculator
  • My StarTrack Online (despatch) 
  • My StarTrack Online Dashboard
 
We apologise for any inconvenience caused.
 

StarTrack is helping to Send Cancer Packing this Daffodil Day

Thursday, 8 August 2013

 

To help spread Cancer Council’s message of hope far and wide, Daffodil Day stickers will appear on the back of 200 StarTrack trucks across Australia this August.

 

The eye-catching yellow stickers will feature our partnership tagline ‘Send Cancer Packing’ and the Daffodil Day website address to encourage more people to donate.

 

StarTrack Chief Executive Officer, Stephen Cleary, is thrilled to be using the StarTrack fleet to boost awareness and donations for Cancer Council’s flagship fundraising drive.

 
“Our blue trucks clock up thousands of kilometres each day right around Australia, so it’s fantastic to be using our reach to promote an important cause that affects so many people,” he said.
 
Each year, StarTrack transports Daffodil Day merchandise boxes nationwide between June and August, which involves almost 18,000 individual deliveries.
 
“This is the eleventh year of our partnership with Cancer Council’s Daffodil Day and we are pleased to be extending our support through this initiative.”
 
Supporting Daffodil Day helps fund research into new and better treatments, as well as education and support services for those touched by cancer in our community.
 
To keep up with Daffodil Day activities, visit daffodilday.com.au and ‘like’ the Facebook page.
 
For more information on StarTrack community partnerships, see In the Community.

 

 

Sydney service update

Thursday, 7 March 2013

 

Further to this morning's alert regarding the overnight disruption in our Minchinbury (Sydney) depot, we can confirm that the backlogged consignments have been processed and are prioritised for delivery tomorrow. 

 
We deployed all resources at our disposal today in order to process the affected freight as quickly as possible.
 
Drivers’ shifts will be extended tomorrow to ensure all deliveries are completed.
 
For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.
 
Again, we sincerely apologise for the inconvenience caused.
 

Service Update: Expected delays due to significant system outage

Thursday, 7 March 2013

 

Last night we experienced a significant system outage in our Minchinbury (Sydney) depot.  The issue was resolved late last night and we have resumed full operation in the depot today, however there is a significant amount of backlogged freight either due for delivery in Sydney today or to be processed for interstate delivery.  

 

Contingencies have been put in place to reduce the impact to customers however we anticipate a delay of up to one day on the backlogged freight. All consignments will be scanned today and what cannot be delivered today will be prioritised for delivery tomorrow.

 

For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.

 

We sincerely apologise for the inconvenience caused and thank you for your patience.


Service Update: New South Wales and Queensland floods, and Cyclone Rusty in Western Australia

Friday, 1 March 2013


Flood conditions throughout northern New South Wales have improved and services have returned to normal with the exception of Taree and Port Macquarie, which remain inaccessible from the north. As a result, freight from Queensland to these regions will continue to be delayed by one day.

n Queensland, some regions north of Brisbane continue to be affected by localised flooding. All major highways re-opened yesterday, allowing vehicles to depart Brisbane. Every effort is being made to clear the backlog of freight as quickly as possible.

 
In Western Australia, Cyclone Rusty weakened as it reached the coast. As a result, north-west WA is now serviceable. We will clear the backlog of freight for this region as quickly as possible. Some areas of the Pilbara and Kimberley regions remain inaccessible due to localised flooding. 
 
In addition, a bushfire 120km east of Perth has resulted in delays for approximately 25 per cent of our line-haul vehicles despatched from Melbourne and Sydney on Tuesday, 26 February. These vehicles will not arrive in Perth this morning as scheduled. Further updates will be provided as information on the situation becomes available.
 
For weather warnings, please visit www.bom.gov.au 
 
For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.
 

Service Update: New South Wales and Queensland floods, and Cyclone Rusty in Western Australia

Thursday, 28 February 2013

 

Flood conditions throughout northern New South Wales have improved and service will return to normal today.

 
In Queensland, regions north of Brisbane continue to be effected by flood waters. Due to the closure of all major highways, all freight for these regions was held overnight at our Brisbane depot. Current advice from local authorities indicates that the roads will reopen today. If they do, the delay experienced will be one day in addition to normal transit times.
 
Cyclone Rusty weakened overnight as it hit Western Australia’s coast. The Bureau of Meteorology advised this morning that the storm has been downgraded to a category two, but destructive wind gusts up to 125km/h are expected in the area today. Freight for the north-west is being held in our Perth depot as highways to Port Headland and Broome remain closed. 
 
Current advice from local authorities indicates that the North West Coastal Highway will reopen today, if so we will be able to service most of the Pilbara and all of the Kimberley regions.
 
For weather warnings, please visit www.bom.gov.au
 
For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.
 
 

Service update: New South Wales and Queensland floods, and Cyclone Rusty in Western Australia 

Wednesday, 27 February 2013

 

StarTrack wishes to provide the following update on the floods in northern New South Wales and Queensland regions. A number of major towns have been affected, delaying freight services. An update on the affected areas is outlined below.

 

In addition, Cyclone Rusty is expected to hit Western Australia’s coast this evening and as a result, freight movements in the state's north-west will be restricted from tomorrow. The most affected areas are Port Hedland, Karrartha and Broome. Further details will be available later today.

 

Authorities continue to advise us on weather conditions in these areas, which are not expected to improve for several days.

 

Northern NSW

 

North of Kempsey: We are unable to service Frederickton (North of Kempsey) and some rural communities which have been isolated by flooding.

 

Grafton and Lismore: There will be some delays for Grafton and Lismore freight today due to road closures. Alternative routes are being used, but road line-haul is not expected to arrive until 10:30am today.

 

Port Macquarie and Taree: Freight sent from Brisbane to Port Macquarie and Taree will be delayed by a day due to road closures.

 

Queensland

 

Due to flooding on a number of highways, Bundaberg and Maryborough cannot be serviced. Freight for these towns is being held in Brisbane. 

 

Alternative routes are being used to service northern Queensland, however delays can be expected for Gladstone, Rockhampton, Mackay, Townsville and Cairns.
 

 

For weather warnings, please visit www.bom.gov.au

 

For information on road and traffic changes, please visit http://livetraffic.rta.nsw.gov.au for NSW, and http://131940.qld.gov.au/ for Queensland.

 

For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.

 

Update: Flooding affects freight services in northern NSW and Queensland: Tuesday, 26 February 2013

Tuesday, 26 February 2013

 

StarTrack wishes to provide the following update on the floods in northern New South Wales. A number of major towns between Taree and Ballina have been affected, delaying freight services.

 

Parts of Queensland between Gympie and Bundaberg, and west of Brisbane, are also experiencing flooding, delaying freight for a number of towns up to Gladstone due to road closures.

 

Authorities have informed us that weather conditions are not expected to improve for several days.

 

Northern NSW

 

Grafton: Freight sent from Sydney over the weekend will arrive in Grafton this morning. Some areas north of Grafton, including Yamba and Maclean, are still isolated by flooding on the Pacific Highway. There will be some delays while we process the backlogged freight.

 

Lismore: Inbound freight into Lismore (both road and air) is scheduled to arrive in Lismore this morning. All areas will be serviced with the exception of some outlying areas still affected by localised flooding.

 

Port Macquarie: We will attempt to deliver Kempsey CBD freight today; however some areas are still affected by flooding. Freight coming from Brisbane has not arrived due to flooding on the Pacific Highway, north of Grafton. This freight was sent to Sydney last night and will arrive in Port Macquarie for delivery tomorrow.

 

Coffs Harbour: Road line-haul from Sydney is scheduled to arrive in Coffs Harbour this morning. Freight from Brisbane arrived last night.

 

Air line-haul from Sydney is also scheduled to arrive this morning. This truck is also carrying freight from yesterday. Service delays can be expected while we process the backlog of freight.

 

Roads into South West Rocks have re-opened today. This freight will be delivered tomorrow.

 

Taree: Freight from Brisbane was sent to Sydney last night and is expected to arrive in Taree tomorrow.

 

Queensland

 

Gympie, Rainbow Beach, Tin Can Bay and surrounding areas cannot be serviced today as the Bruce Highway is closed.

 

Road freight into Maryborough, Hervey Bay, Bundaberg, Gin Gin, Childers, Woodgate, Agnes Water, Benaraby, Gladstone, Tannum Sands, Boyne Island, and Calliope and surrounds, will proceed as normal today, however air freight will arrive late due to road closures. Any freight that cannot be delivered today will be delivered tomorrow and priority will be given to any urgent medical deliveries.

 

We are experiencing delays in areas surrounding Gatton due to road closures in Grantham, Laidley, Helidon, Esk and Tenthill.  

 

For weather warnings, please visit www.bom.gov.au

 

For information on road and traffic changes, please visit http://livetraffic.rta.nsw.gov.au for NSW, and http://131940.qld.gov.au/ for Queensland.

 

For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.

 

Flooding affects freight services in north-east NSW: Monday, 25 February 2013

Monday, 25 February 2013

 

Due to flooding in north-east NSW over the weekend, a number of major towns between Taree and Ballina are currently unserviceable. Please find a service update on the affected towns below.
 
Freight for most of these towns will be held in Brisbane or Sydney until weather conditions improve and flood waters recede. This is expected to take several days.
 
Grafton: Due to flooding on the Pacific Highway, freight from Brisbane and Sydney is currently not able to reach Grafton. 
 
Lismore: Freight into Lismore will arrive as scheduled. Some outlying areas are unserviceable due to localised flooding.
 
Port Macquarie: Most businesses in the Kempsey CBD and surrounding areas are closed due to flooding over the weekend. Limited deliveries will be conducted in Kempsey. No freight has arrived from Brisbane due to flooding on the Pacific Highway, north of Grafton. It will be business as usual for all other areas serviced from Port Macquarie.
 
Coffs Harbour: Road line-haul from Sydney ran as normal on Saturday morning. Freight from Sydney that arrived by air has been stopped during delivery at Port Macquarie due to flooding on the Pacific Highway at Clybucca. No freight has been received from Brisbane due to flooding on the Pacific Highway, north of Grafton. South West Rocks has been isolated by flooding and will not be serviced.
 
Taree: No freight has arrived from Brisbane due to flooding on the Pacific Highway, north of Grafton.
 
For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.
 

Queensland flood update - regular services re-established

Monday, 4 February 2013

 
StarTrack wishes to advise customers that regular services have been re-established in most of the areas of Queensland affected by the recent floods, including:
 
  • Rockhampton: All roads are now accessible and the backlog of freight has been cleared.

  • Bundaberg: As previously advised, freight that was intended for the parts of Bundaberg that have been permanently damaged will be returned to sender. Contact will be made with the original senders to organise returns over the next few days. Freight for the undamaged parts of Bundaberg is up to date. 

  • West of Toowoomba: Apart from a small number of regional towns that are still unserviceable, services in this region are back to normal.
 
This will be our final update on the flood affected areas of Queensland as the situation continues to improve.
 
We wish these communities all the best in their recovery efforts and thank you for your patience and support during this time.
 
For up-to-date consignment information, use our track and trace system on the homepage or call 13 2345.
 
 

Queensland flood update - services returning to normal: Friday, 1 February 2013

Friday, 1 February 2013 - 4:00pm AEDST

 

Customers are advised that the situation in Queensland is mostly unchanged since this morning. 

 
We continue to experience delays in the following areas:
 
  • Rockhampton: The Bruce Highway south of Rockhampton has closed and the Fitzroy River is expected to peak later today. The water is not expected to recede for several days. While this has not prevented truck access so far, this may change over the weekend.

  • Bundaberg: As previously advised, freight that was intended for the parts of Bundaberg that have been permanently damaged will be returned to sender next week. 

  • West of Toowoomba: There will be delays as we work to process the backlogged freight in this region. Goondiwindi and parts of Chinchilla are still unserviceable.
 
We will be doing what we can to process any backlogged Queensland freight over the weekend.
 
The next update will be provided on Monday.
 
For freight currently in our network, customers are encouraged to use our track and trace system on the homepage for up-to-date consignment information.

 

Queensland flood update – services returning to normal: Friday, 1 February 2013

Friday, 1 February 2013 - 10:00am AEDST

 

Flood conditions throughout Queensland are gradually improving, however our network is still experiencing service delays across the following areas:
 
  • Rockhampton: The Fitzroy River is expected to peak today and the Bruce Highway south of Rockhampton may close due to flooding. The water is not expected to recede for several days.

  • Bundaberg: Deliveries into non-flood affected areas recommenced yesterday. Freight for areas that remain flood damaged will be held at the depot initially and then transferred to Brisbane for possible return to sender. Customers will be advised if and when this will occur. 

  • West of Toowoomba: Some roads to the west were reopened last night, allowing access to Chinchilla, Miles and Roma, however Goondiwindi and parts of Chinchilla are still unserviceable. Customers are advised that there will be delays as we work to process the backlogged freight in this region.
 
An update on the affected areas will be provided later today.
 
For freight currently in our network, customers are encouraged to use our track and trace system on the homepage for up-to-date consignment information.
 
 

Queensland flood update - services returning to normal: Thursday, 31 January 2013

Thursday, 31 January 2013 - 4:30pm AEDST

 

In addition to the regions that returned to normal service today, StarTrack is pleased to advise that normal services have resumed in Brisbane, however delays can be expected as we process the large volume of backlogged freight.

 

The following areas of Queensland are still unserviceable in part or full, due to flooding and road closures:

 

North Queensland: Rockhampton is still experiencing flooding in some areas, which is affecting our ability to deliver. As a result we are expect delays as we work to clear the backlogged freight to the areas that are not affected by flood waters.

 

Bundaberg: We commenced deliveries into non-flood affected areas today, however 40 per cent of the region remains flooded, or is severely flood damaged. Freight for these areas will be held at the depot initially and then transferred to Brisbane for possible return to sender. Customers will be advised if and when this will occur.

 

West of Toowoomba: Regions west of Toowoomba are still unserviceable due to localised flooding and road closures. At this stage there is no access past Dalby. The service difficulties in this region apply to both road and air freight.
 

An update on the situation in the affected areas will be provided tomorrow morning.
 
For freight currently in our network, customers are encouraged to use our track and trace system on the homepage for up-to-date consignment information.
 

Queensland and NSW flood update and service disruptions: Thursday, 31 January 2013

Thursday, 31 January 2013 - 11:00am AEDST

 

Despatch into all areas of Queensland, including Rockhampton, can resume today.  
 
Normal services have resumed in the following areas, however delays can be expected as we process the large volume of backlogged freight:
  • Mackay, Townsville and Cairns
  • Sunshine Coast and Gold Coast with the exception of some hinterland locations
  • Toowoomba
  • Northern New South Wales, including Grafton and Lismore with the exception of some low lying farming areas.
 
The following areas of Queensland are still unserviceable in part or full, due to flooding and road closures:  
 
North Queensland: Rockhampton is expected to flood again today, keeping the Bruce Highway cut off to the north. We continue to use alternative routes to access Mackay, Townsville and Cairns. 
 
Bundaberg: This region remains in a state of emergency. We expect delivery services to be affected for some time.
 
West of Toowoomba: Regions west of Toowoomba are still unserviceable due to localised flooding and road closures. At this stage there is no access past Dalby. The service difficulties in this region apply to both road and air freight. 
 
Brisbane: As the flood waters recede, previously closed suburbs are reopening and we are almost back to business as usual, however the outlying areas of Ipswich and Logan remain unserviceable.
 
All major highways into Brisbane are now open.
 
An update on the situation in the affected areas will be provided this afternoon.
 
StarTrack is working to re-establish normal services in Queensland as soon as possible.
 
For freight currently in our network, customers are encouraged to use our track and trace system on the homepage for up-to-date consignment information.
 
 

Queensland and NSW flood update and service disruptions: Wednesday, 30 January 2013

Wednesday, 30 January 2013 - 5:00pm AEDST

 
As advised earlier today, despatch into Queensland can resume tomorrow. 
 
However, as an evacuation alert remains for Rockhampton, with the likelihood of further highway closures and a significant volume of backlogged freight remaining for north Queensland, we advise customers to avoid despatching into these areas until further notice.
 
We are pleased to report that normal services have resumed into northern New South Wales. 
 
Queensland
 
North Queensland: Rockhampton is still expected to flood this evening, keeping the Bruce Highway cut off to the north. We have established alternate routes to enable access through to Mackay, Townsville and Cairns. This freight will be moved into these regions tonight for unload and delivery on Friday. Freight from Brisbane to Gladstone will be moved tonight. Operations in Gladstone returned to normal today.  
 
Bundaberg: This region remains in a state of emergency. Delivery services are expected to be affected for some time.
 
West of Toowoomba: Toowoomba and regions west of Toowoomba are still affected by localised flooding and road closures remain in place. An update on this situation will be provided in tomorrow morning’s update. 
 
Brisbane: The flood waters in Brisbane are starting to recede. We expect business to return to normal by tomorrow morning. 
 
Sunshine Coast and Gold Coast: Pick-up and delivery services have returned to normal today with the exception of some locations in the hinterland.
 
New South Wales
 
Grafton and Lismore: Grafton and Lismore have returned to business as usual today with the exception of some low lying farming areas. There are some delays expected as we process the backlogged freight. 
 
The Road Transport Authority has advised that the Pacific Highway remains closed until further notice and the Newell Highway has not reopened today, as previously advised. The New England Highway remains open, granting access to Brisbane from the south, allowing line-haul to resume but with delayed transit times.
 
StarTrack is working to re-establish normal services as soon as possible. The next update will be provided tomorrow morning. 
 
For freight currently in our network, customers are encouraged to use our track and trace system on the homepage for up-to-date consignment information.  
 

 

Queensland and NSW flood update and service disruptions: Wednesday, 30 January 2013

Wednesday, 30 January 2013 - 11:30am AEDST

 

Flood conditions throughout Queensland and northern New South Wales have improved slightly overnight. However, we request that customers continue to hold off despatching any Queensland bound freight until tomorrow.
 
Please see the update below for information on services in the flood affected areas:
 
Queensland
 
North Queensland: At this stage, the Bureau of Meteorology has advised that Rockhampton is expected to flood later today, keeping the Bruce Highway cut off to the north. We are looking into alternative routes to enable access to Mackay, Townsville and Cairns. Pick-up and delivery services in Gladstone have resumed today, however it will take several days to clear the backlog of freight.
 
Bundaberg: This region remains in a state of emergency. Delivery services are expected to be affected for some time.
 
West of Toowoomba: Due to localised flooding and continued road closures areas west of Toowoomba, including Oakey, Dalby, Chinchilla, Charleville and St George remain unserviceable.
 
Brisbane: Due to localised flooding and road closures, some parts of Brisbane remain inaccessible including Ipswich, Gatton, Moggill, Mt Crosby, Mt Tamborine and Logan. 
 
Sunshine Coast and Gold Coast: Pick-up and delivery services have returned to normal today with the exception of some locations in the hinterland.
 
 
New South Wales
 
Grafton and Lismore: Flood waters have begun to recede. Deliveries will be made with the exception of Yamba, McLean and Iluka, which are affected by localised flooding and are inaccessible. Services in Lismore have returned to normal today, however it will take several days to clear the backlog of freight.
 
The Road Transport Authority has advised that the Pacific Highway remains closed until further notice. The Newell Highway will reopen today, allowing line-haul to resume, but with delayed transit times. The New England Highway has also reopened, granting access to Brisbane from the south. 
 
 
StarTrack is working to re-establish normal services as soon as possible. We will provide another update later today.
 
For freight currently in our network, customers are encouraged to use our track and trace system on the homepage for up-to-date consignment information.  
 
Our thoughts are with those individuals, families and communities affected by the floods. StarTrack is supporting them by donating to the Australian Red Cross Queensland Floods Appeal 2013. If you wish to donate, click here
 
For further information on weather warnings for flood affected regions, please visit www.bom.gov.au 
 
For further information on road and traffic changes, please visit http://highload.131940.qld.gov.au  or www.rms.nsw.gov.au
 

Queensland and NSW flood update and service disruptions: Tuesday, 29 January 2013

Tuesday, 29 January 2013 - 2:00pm AEDST

 

StarTrack wishes to advise customers of the following update regarding the floods in Queensland and northern New South Wales. 
 
All major highways between Sydney, Brisbane and Townsville are closed in several sections and we have been informed by Police and the Road Transport Authority that this is likely to be the case for the rest of the week. 
 
This will result in no freight being able to move into or out of Queensland by road during this time, resulting in an immediate severe shortage of trailers.
 
Therefore, we require all customers to make every effort not to despatch freight into Queensland and northern New South Wales until further notice. 
 
We recommend those customers wishing to send urgent freight to any flood affected areas do so using our air freight services; however delivery may be limited by road closures.
 
Please be mindful that as customers move their freight from road to air that there may be some delays due to limited aircraft capacity. 
 
We have also been notified that Grafton has been evacuated this morning and therefore freight will be held at the Grafton depot and moved to higher ground. 
 
For freight currently in our network, customers are encouraged to visit our online track and trace system for up-to-date consignment information. Further updates on the situation will be published on this news page.
 
For further information on weather warnings for flood affected regions, please visit www.bom.gov.au
 
For further information on road and traffic changes, please visit http://highload.131940.qld.gov.au and www.rms.nsw.gov.au
 
 

Queensland flood update: Tuesday, 29 January 2013

Tuesday, 29 January 2013 - 10:00am AEDST 

 

StarTrack wishes to advise customers of the following service updates for the flood affected areas of Queensland and northern New South Wales, as a result of Ex-Tropical Cyclone Oswald. 

All major highways from the south into Brisbane and north out of Brisbane are closed in several sections. 
 
Queensland
 

Rockhampton, Gladstone to Mackay region: Due to severe flooding and road closures throughout these regions, we are unable to deliver freight to areas north of Gladstone, including the towns of Rockhampton, Gladstone, Mackay, Ayr, Bowen and Proserpine. 

 
Bundaberg: Evacuations are in place in Bundaberg and surrounding towns. Freight held in Bundaberg has been moved to higher ground and will be delivered once the flood waters recede. 
 
Maryborough and Harvey Bay: Due to localised flooding and road closures, some areas within these regions are unserviceable. 
 
Gold Coast, Sunshine Coast, Brisbane and Ipswich: Due to localised flooding and road closures, some areas within these regions are unserviceable. We anticipate metropolitan Brisbane will operate business as usual today, however we will continue to review the situation and communicate any changes.    
 
 
Northern New South Wales
 
Grafton: Road and Air freight into Grafton has reached the depots and will be held until roads reopen. Flood waters are expected to peak this morning so we will review the situation and communicate any changes.  
 
Lismore: Road and Air freight from Brisbane has arrived in Lismore and will be delivered today. All freight into Lismore from Sydney has been stopped by road closures and therefore will not be processed or delivered today. 
 
 
We are working with authorities and will endeavor to re-establish normal services in these regions as soon as possible. We thank you for your patience and support during this time. 
 
Our thoughts are with those individuals, families and communities affected by the floods. StarTrack is supporting them by donating to the Australian Red Cross Queensland Floods Appeal 2013. If you wish to donate, click here
 
Customers are advised to visit our online track and trace system for up-to-date consignment information. Updates on the road closures will be published on this news page.
 
 

North Queensland flood update: Friday, 25 January 2013 

Friday, 25 January 2013 

 

StarTrack wishes to advise customers of the following service updates for the flood affected areas of northern Queensland.

 
Gladstone to Mackay region: Due to road closures caused by the current severe weather and flooding throughout these regions, we are unable to deliver freight to areas north of Gladstone, including the towns of Gladstone, Mackay, Ayr, Bowen and Proserpine. Deliveries will be limited in Rockhampton today due to the weather and localised flooding. All depots in these towns are aiming to recover today’s deliveries on Tuesday, 29 January.
 
Air freight into these regions has also been delayed due to high winds at Gladstone Airport and flooding at Mackay Airport.
 
All StarTrack branches in South East Queensland are operating at normal capacity today, however the weather is travelling south with rain expected to hit over the weekend. Updates will be provided on the StarTrack website as they arise. 
 
We will endeavour to re-establish normal services in these regions as soon as possible. We apologise for any inconvenience this may cause and thank you for your patience and support.
 
Customers are advised to visit our online track and trace system for up-to-date consignment information.
 
 

StarTrack to deliver Australia-wide tomorrow: Saturday, 22 December

Friday, 21 December 2012 

 
StarTrack will deliver around the country tomorrow, operating extended hours to manage the high volume of Christmas freight in our network.

 

Consignments that are not delivered today will be recovered tomorrow.

 

In addition to recovering delayed freight, we will also focus on routes with a high-volume of retail freight to give stores the opportunity to replenish shelves in the remaining days before Christmas.

 

If receivers are not home when we attempt home deliveries, consignments will be carded to the nearest post office for collection before 12 noon on Monday (Christmas Eve).

 

Business customers that have already closed for the Christmas period will have their freight redelivered on Thursday, 27 December 2012.

 

Check Track & Trace on the homepage for the most up-to-date consignment information. For all other enquiries, the Contact Centre is available Monday to Friday from 8:00am – 6:00pm. Call 13 2345.

 

Media Release: StarTrack delivers this Christmas

Thursday, 20 December 2012

 

Freight and logistics provider, StarTrack, is supporting retail customers through their peak period by extending operating hours for deliveries in the last weekend before Christmas.

 

StarTrack estimates it will make more than 2,000 individual deliveries Australia-wide on Saturday, 22 December.

 

Chief Executive Officer, Stephen Cleary said the company needs to be flexible to service its customers.

 

“This is a vital trading period for our customers and we’re doing all we can to support them in the lead up to Christmas.”

 

As retailers prepare for marathon shopping hours up until Christmas Eve, StarTrack’s extended delivery schedule will allow shelves to be replenished for the thousands of last minute Christmas shoppers.

 

Online retailers will also benefit as the extended hours mean shoppers who have bought goods online in the week before Christmas can have them delivered in time.

 

StarTrack services more than 30,000 business customers around Australia and delivers to thousands more.

 

Known for its innovation and commitment to service excellence, StarTrack is Australia’s leading freight and logistics provider.

 
 

Media Release: Australia Post finalises StarTrack acquisition

Wednesday, 14 November 2012

 

Following consultation with the Australian Competition and Consumer Commission (ACCC), Australia Post has become StarTrack’s sole shareholder. StarTrack will continue to operate as a stand-alone business within the Australia Post Group.


“This is a positive endorsement for StarTrack and reinforces the direction that we are taking,” StarTrack CEO Stephen Cleary said. “StarTrack has significant express freight capabilities and products, which complement those offered by Australia Post’s domestic and international parcels business.”
 

Click here to read the Australia Post media release.

 

Service Disruption Notification - Air freight delays today

Wednesday, 17 October 2012

 

Last night we experienced major service disruptions in our air line-haul network due to a number of unserviceable aircraft. Consequently, our air freight business has been impacted today, resulting in delayed freight across our network. Adelaide and Perth are most significantly impacted and will experience delays due to the high volume of freight arriving late today.

 

We are working hard to deliver backlogged freight. Drivers in Adelaide and Perth will be making second delivery runs where possible in order to recover this freight. All items will be scanned today and what cannot be recovered today will be delivered tomorrow.

 

Use Track & Trace on our homepage for up-to-date consignment information.


We apologise for any inconvenience caused.

 

Pick-up Booking Changes

Wednesday, 10 October 2012

 

From Monday, 15 October we will be implementing a single pick-up booking process across our business, which may affect your booking cut-off time for ad hoc air pick-ups.


One of our Customer Service consultants can confirm your booking cut-off time the next time you call to make a booking.


Regular pick-up arrangements will not be affected.


Moving to a single booking process means we can provide a faster and more consistent service for pick-ups.


Our Contact Centre is available from 8:00am – 6:00pm weekdays on 13 2345.


 

Media Release: Australia Post moves to secure outright ownership of StarTrack

Tuesday, 2 October 2012

 

Australia Post announced today it will acquire Qantas’ 50 per cent interest in StarTrack, making Australia Post the sole shareholder in Australia’s leading express freight and logistics provider. This investment is subject to final shareholder and regulatory approval. Click here to read the Australia Post media release.


 

Service Disruption Notification – StarTrack website

Friday, 14 September 2012


StarTrack customers are advised the StarTrack website will be unavailable on Saturday, 15 September from 12 noon until 3.00pm Sunday, 16 September, due to a scheduled system upgrade.


We apologise for any inconvenience caused.


Service Disruption Notification – Track & Trace

Friday, 14 September 2012


StarTrack customers are advised the Track & Trace application will be unavailable on Saturday, 15 September 2012 between 12 noon and 8.00pm, due to a scheduled system upgrade.


We apologise for any inconvenience caused.


Service Disruption Notification – 13 2345

Thursday, 16 August 2012


We regret to advise that due to a technical issue our customer service number 13 2345 is currently unavailable.


We are working to resolve the issue as quickly as possible. StarTrack apologises to all customers for any inconvenience caused.


Updates will continue to be provided on the website as they arise.


A New Era for StarTrack

Monday, 30 April 2012


Today StarTrack launched its new brand to market. StarTrack is the product of the integration of the retail division of Australian air Express and Star Track Express.


Backed by parent companies and strategic partners Australia Post and Qantas, the new StarTrack offers its customers the largest network in the country. With 57 branch facilities Australia-wide, StarTrack operates a fleet of more than 3,000 vehicles and transports more than one million parcels across the country for its customers every week.


Stephen Cleary, StarTrack Chief Executive Officer is excited about the direction of the new business and the opportunities ahead.


“Our new tagline ’When Service matters’ makes our intentions clear”, he explains.


“It’s not only the greater capacity and network that sets StarTrack apart from the rest – it’s also our commitment to service excellence.”


 “At StarTrack we care about service and our people. We know that our people and our service culture are why customers love working with us. We will continue to provide a premium service and be recognised as market leaders in our industry”, he said.


On 18 May 2011 joint shareholders Australia Post and Qantas made the decision to integrate Star Track Express and Australian air Express’s retail door-to-door business, combining the extensive road and air freight networks to create the nation’s largest integrated express freight and logistics operation. The newly formed business was launched under the new StarTrack brand on 30 April 2012.



For further information contact the StarTrack Communication Manager on 13 2345.